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Privacy Policy

Effective Date: May 3, 2026  ·  Last Updated: May 3, 2026

Welcome to BeThere Club ("BeThere Club", "we", "our", or "us").

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the BeThere Club mobile application, website, and related services (together referred to as the "Service").

By using the Service, you agree to the practices described in this Privacy Policy.


1. Who We Are

The data controller responsible for your personal data is:

ESREIT MONOPROSOPI IKE (VAT: 801770092)
Antheon 100, Gerakas 15344, Greece
Email: privacy@bethereclub.com


2. Information We Collect

2.1 Information You Provide to Us

We may collect:

  • Name and surname
  • Email address
  • Phone number, if provided
  • Account login details
  • Profile information, such as preferences, interests, or selected settings
  • Content, messages, or communications you send through the Service
  • Customer support requests

2.2 Information Collected Automatically

When you use the Service, we may automatically collect:

  • Device type, model, and operating system
  • App version and language settings
  • IP address and timezone
  • App activity and usage data
  • Session duration and screens viewed
  • Crash reports, diagnostics, and performance data
  • Security logs and authentication events

2.3 Location Data

With your permission, we may collect approximate or precise location data to provide location-based features such as showing nearby venues, enabling check-ins, and personalizing content.

You can enable or disable location access at any time through your device settings.

2.4 Payment Information

If payments are available through the Service, they may be processed by third-party payment providers such as Apple, Google, Stripe, or other payment processors. We do not store full credit card or debit card details on our servers.

2.5 Tracking and Advertising Identifiers

On iOS, we will only access tracking-related identifiers after receiving your permission through Apple's App Tracking Transparency (ATT) prompt, where required. We do not currently track users across third-party apps or websites for advertising purposes.


3. How We Use Your Information

Purpose Examples of Data Used Legal Basis
Create and manage your account Name, email, login details Contract
Provide the Service and core app features Profile data, usage data, location data where enabled Contract / Consent
Personalize your experience Preferences, interests, app activity, location where enabled Consent / Legitimate Interest
Send service-related communications Email, account details Contract / Legitimate Interest
Send marketing communications (opt-in only) Email, preferences Consent
Analyze app performance and usage Device data, usage data, diagnostics Legitimate Interest
Improve security and prevent fraud IP address, logs, device data Legitimate Interest
Comply with legal obligations Data required by applicable law Legal Obligation

4. App Tracking Transparency and Cross-App Tracking

We do not track you across third-party apps or websites for advertising purposes unless we have first obtained your consent where required.

If the Service uses tracking as defined by Apple, we will:

  • Display Apple's App Tracking Transparency permission prompt before tracking occurs
  • Explain why tracking permission is requested
  • Respect your choice if you decline tracking
  • Allow you to change your tracking preference at any time through your device Settings → Privacy → Tracking

5. How We Share Information

We do not sell your personal data.

5.1 Service Providers

We use the following trusted service providers to help operate the Service. Each processes data only as necessary and under appropriate data protection agreements:

  • Firebase (Google): Authentication, push notifications, and analytics. Privacy Policy
  • Google Maps Platform: Venue mapping and geolocation. Privacy Policy
  • Amazon Web Services (AWS): Cloud hosting and infrastructure. Privacy Policy
  • AudD: Music recognition for identifying songs at venues. Privacy Policy
  • Anthropic (Claude): AI-powered features. Privacy Policy

5.2 Legal and Safety Reasons

We may disclose information if required to:

  • Comply with applicable law or legal process
  • Protect our rights, property, or users
  • Investigate fraud, abuse, security incidents, or technical issues
  • Enforce our terms and policies

5.3 Business Transfers

If BeThere Club is involved in a merger, acquisition, financing, reorganization, or sale of assets, personal data may be transferred as part of that transaction.


6. International Data Transfers

Your information may be processed in countries other than your country of residence. If we transfer personal data outside the European Economic Area, United Kingdom, or Switzerland, we use appropriate safeguards where required, such as European Commission Standard Contractual Clauses or adequacy decisions.


7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy:

  • Stories: Automatically deleted after 24 hours
  • Check-in history: 90 days from date of check-in
  • Safety data (walk-me-home routes, alerts): 30 days
  • Chat messages: Retained while your account is active
  • Account information: Retained until you delete your account
  • Anonymized analytics: May be retained indefinitely

Inactive accounts may be deleted or anonymized after 24 months, unless we are legally required to retain certain information for longer.

You may request deletion of your account or personal data by contacting us at privacy@bethereclub.com.


8. Your Privacy Rights

Depending on your location — including if you are in the European Economic Area, United Kingdom, or Switzerland — you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your personal data
  • Restrict or object to certain processing
  • Withdraw consent at any time
  • Data portability — receive your data in a structured, machine-readable format
  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at privacy@bethereclub.com. We will respond within 30 days.


9. Account Deletion

You may delete your account at any time from within the app settings. When you delete your account:

  • Your profile, check-in history, and social connections are permanently removed
  • Your chat messages are disassociated from your identity
  • Any active stories are immediately deleted
  • The deletion process completes within 30 days

You may also request account deletion by emailing privacy@bethereclub.com.


10. Marketing Communications

We may send marketing communications only where permitted by law and only if you have opted in. You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any marketing email
  • Contacting us at privacy@bethereclub.com

Even if you unsubscribe from marketing, we may still send service-related messages such as account, security, or transaction notifications.


11. Cookies, SDKs, and Similar Technologies

The Service may use cookies, mobile SDKs, device identifiers, local storage, analytics tools, and similar technologies to operate the Service, remember preferences, analyze usage, and detect fraud or security issues. You can manage some permissions through your device settings, browser settings, or platform privacy controls.


12. Security

We use appropriate technical and organizational measures to protect personal data, including:

  • Encryption of data in transit (TLS/HTTPS)
  • Encryption of sensitive data at rest
  • Access controls and authentication
  • Regular security monitoring and logging
  • Internal data protection procedures

No system can be guaranteed to be completely secure. While we strive to protect your data, we cannot guarantee its absolute security.


13. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child has provided personal data without appropriate consent, we will take steps to delete it promptly.

If you believe a child has provided us with personal data, contact us at privacy@bethereclub.com.


14. Your Choices and Controls

You can control certain data collection and processing through:

  • App settings
  • Device privacy settings
  • Location permissions
  • Notification permissions
  • Apple App Tracking Transparency settings
  • Google advertising settings
  • Email unsubscribe links

15. Links to Other Websites or Services

The Service may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal data.


16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the Service, by email, or by other appropriate means. The updated version will be indicated by the "Last Updated" date at the top of this page.


17. Contact Us

For questions, requests, or complaints about this Privacy Policy or our data practices, contact us at:

ESREIT MONOPROSOPI IKE (VAT: 801770092)
Antheon 100, Gerakas 15344, Greece
Email: privacy@bethereclub.com


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